Keeping your patients updated from time to time can become tedious especially when there are plenty of them. Fortunately, there are some solutions; one of them being Oracle call center integration. With that said, in this article – we’ll explore how Oracle improves healthcare as a whole. We’ll get to see how it helps your clinic and your patients.
Oracle Call Center Technology: An Overview
Before we delve deeper into this topic, let’s familiarize ourselves first with Oracle Call Center Technology. It refers to a suite of tools that enhances call center and customer support performance. The tools are made to help businesses or in this case, health centers to streamline communications.
Through streamlining their communication, it enhances customer satisfaction. The suite of tools consists of a CRM, a multi-channel communication system, and many more to list. This is what makes call center software for Oracle an attractive option for many business owners.
The Importance of Phone Calls in Healthcare
Health consultations by phone are important as communication is key in connecting your clinic and your patients. With that said, we’ll explore in detail why phone calls are important. Why is this simple channel of communication vital in ensuring your clinic or hospital’s success? Here they are as listed:
1. Provides Effective Continuous Care of Patients
Continuous care is vital in ensuring your patient’s loyalty to your health clinic. Hire representatives who are familiar with your patient’s needs. Said representatives need to also have sufficient knowledge in communication. That way, they can answer every question forwarded by the patient.
On top of that, the right medical representatives can handle any scenario that comes up during the call.
2. Assists in the Maintenance of Administrative Records
Getting your hands on an Oracle call center solution may also help in maintaining records. Patient call centers can distribute work across your medical organization. That way, all records are kept safe, and also to handle incoming calls from patients correctly.
3. Streamlines Payment Procedures
Payments and collections are essential in keeping your healthcare service afloat. A call center designated for your health service can provide an efficient avenue for payments. Your representatives can securely collect payment info from patients over the phone. Unlike other payment methods, this is a fast payment procedure.
Your clinic reaps the benefits with less hassle and fewer issues. That is, provided that your clinic’s call center follows payment industry regulations.
4. Promotes a Caring and Streamline Means of Communication
You must take note that your healthcare call center must promote a caring environment. Make your patients feel that you care for them. That’s because aside from payments and appointments from patients, you need to show empathy. Your representatives must display a degree of concern for your patients to help them feel at ease.
5. Promotes Enhanced Patient Satisfaction
Effective and efficient communication are the hallmarks of a great healthcare service. You must do everything in your power to ensure that your patients are satisfied after the call. If not, you need to offer means to connect to another representative. This connects well with the caring environment as patients want to feel both respected and cared for.
How Does Oracle Improve Healthcare?
Now that we’ve covered how important phone calls are to healthcare, let’s see how Oracle does its part. We’ll explore how Oracle telephony integration can elevate your healthcare services to the next level.
1. Unified Platform for Health Care Providers
We’ve mentioned earlier that the Oracle call center solution is a suite of tools, yes? This suite of tools though is within a single platform. What this means is that your representatives can switch channels when needed. This allows them to get in touch with your patients effectively and efficiently.
On top of that, since the helpdesk is centralized, interactions between your agents and patients are enhanced. Also, logs aren’t a pain to access since communication history is in one location.
- A side note – all channels of communication are also unified within Oracle. That means, there’s no need to open your social media platform or messenger apps. Instead, all messages you’ve received from those channels will be redirected to Oracle. This facilitates quick and efficient conversations with your medical team and patients.
2. Better Routing and Personalization of Calls
Aside from unifying a suite of tools into one platform, Oracle also facilitates routing well. This means that your patients can get in touch with the right representative. Therefore, it elevates your agent’s capability to provide the right solutions.
In turn, this enhances your relationships with your patients. That’s because they are satisfied with the quick but correct answers provided by the representative.
3. Provides You With Real-Time Reports
Obtaining Oracle integration for call centers such as your healthcare line ensures that you can get reports fast. Oracle’s analytics tools provide comprehensive reports that are broadcast in real-time. Metrics such as the waiting time of patients and the volume of calls are on full display in these reports.
The reports can assist you in finding ways to improve your call center’s performance. At the same time, you can use it as a basis to find ideas to improve customer-agent relations.
4. Enhanced Customer Experience
Using an Oracle call center solution for your clinic can elevate the customer experience for your patients. Oracle offers a comprehensive view of your clinic’s relationship with your patients. It also tells their preferences so you can provide fast and personalized solutions. This means that Oracle-integrated call centers have less handling time but better efficiency.
Therefore, it leaves your patients satisfied as they manage to receive the right support at the right time.
5. Better Security and Compliance
One of the most important components you need to be aware of in call centers is data security. By obtaining an Oracle call center solution, your patient’s data becomes encrypted. That means, no unauthorized entities can gain access to your database of patients and the medical conditions they have. You’ll need to no longer worry about data leaks or breaches.
6. Modernized Communication With Healthcare Services
Oracle technology also modernizes the approach of communication between your clinic and patients. Through the use of AI, you can also set up chatbots or virtual assistants that can provide solutions in a pinch. Thus, you are also providing your patients with options for self-service.
Aside from that, the AI in Oracle can assist in handling the automation of specific tasks in your call center. That way, your representatives can focus their efforts on communicating with your patients.
Oracle: Keys to a Faster and Efficient Healthcare Communication
The introduction of Oracle technology has changed many businesses for the better. Through its suite of tools, it streamlines communication and maximizes task efficiency. The same applies to healthcare providers – where representatives can answer your patient’s many queries in a pinch. If you’re still on the fence about availing Oracle for your hospital or clinic, you should avail of it soon.
You’ll find it surprising how Oracle can elevate your patient’s customer experience with your healthcare services.
FAQs
- Why is Oracle recommended to many businesses?
Oracle is used as a call center solution for multiple businesses due to its unified functions. It is a suite of tools that are compiled together into one platform. That makes Oracle less of a hassle to use compared to similar solutions.
- Do I need to worry about Data Security when using Oracle for the first time?
No need for you to worry. Oracle ensures that every information that goes in and out of the system is encrypted. That means no outsider can gain access to your patient’s data.
- How does Oracle help in medical clinics or hospitals?
It makes the communication between healthcare providers and patients more streamlined and simple. This gives way to a more efficient way to check on your patients if they do make a call to your clinic or hospital.